Frequently Asked Questions - QuickBooks Hosted

We have a number of resources available to support our QuickBooks Hosted customers.

1. Knowledge base
Please visit our knowledge base to browse all frequently asked questions.

2. How to videos
We have also developed a number of "How to" videos to help with the installation and usage of QuickBooks on Mac products such as the iPad. Please see the video page here.

3. Helpful pdf documents

How do I activate my QuickBooks Hosted product purchased in-store?

If you purchased a Reckon Online product in-store, you can simply activate and register your licence.
Open your internet browser, go to http://www.reckon.com.au/quickbooksonlinesetup, click on ‘Activate Your Product’ and use your Installation Key Code (IKC) which is found on the front of the CD sleeve contained in your product box.

What are my System requirements to be able to use QuickBooks Online?

QuickBooks Online is accessible from any PC running Windows XP SP3, Windows 7 SP1 or Vista SP2 and has Microsoft .net Framework 3.5 installed. If you are using Windows XP SP2 you will need to run the below patch. Download patch click here

The QuickBooks Online service is hosted in the Reckon Data Centre based in Sydney.

When I attempt to login, I receive an error advising me that I am using an incorrect username or password

First make sure you have “QBi\” before your user number (ie “QBi\1234567-1)
Secondly, login usernames are always 7 digits in length, you may have to add zeros to the front of your login number. (ie your number is 1234-1 then you will need to change to QBi\0001234-1)