QuickBooks Hosted Support Options
If you need any technical help regarding QuickBooks Hosted, there are a number of support options available.
Helpful documentation
Getting Started - QuickBooks Hosted Standard Service
Prior to first using the QuickBooks Hosted Standard Service on a PC, you need to download and run the Reckon Infrastructure Compatibility Check. Please follow the link below to download the Check and Installation Guide:
Reckon Infrastructure Compatibility Check
Getting started - QuickBooks Hosted Premium Service
Prior to first using the QuickBooks Hosted Premium Service, follow the steps outlined in the relevant guide below to enable interaction with the service’s Citrix technology:
QuickBooks Hosted Premium - Citrix Plugin for PC users
QuickBooks Hosted Premium - Citrix Plugin for Mac users
QuickBooks Hosted Premium - Citrix Plugin for iPad users
User Guide
QuickBooks 2012/13 User Guide
Please note that this User Guide includes instructions about installing QuickBooks on a local computer which are not relevant to QuickBooks Hosted. Please disregard those sections.
Upgrade Guides
The following documents will assist you if you are upgrading your data to QuickBooks Hosted 2012/13 from an earlier version of QuickBooks:
QuickBooks Hosted Standard Service Upgrade Guide
QuickBooks Hosted Premium Service Upgrade Guide
Technical Support
The Reckon
knowledge base is available at any time for frequently asked questions.
You can also contact the Reckon Technical Support Team as follows:
Weekday Technical support phone: 1300 799 150
Hours: 8:30am to 7:00pm AEST
Weekend Technical support phone: 1902 223 101
Hours: 9:00am to 4:00pm AEST
Or email us on
onlinesupport@reckon.com.au
Should you have a non-technical enquiry, please contact our customer service team on phone 1300 784 253 or email
customerservice@reckon.com.au
Reckon Accredited Professional Partners
Reckon Accredited Profession Partners are Reckon product specialist in your local area. They are the software experts we recommend you consult to satisfy the specific needs of your business.
Accredited partners provide installation, training, bookkeeping and accounting support for QuickBooks Hosted. Each expert can analyse your needs and requirements as well as provide ongoing Reckon software support and training to promote you business growth.
We recommend using an Accredited Partner to ensure your Reckon software is set up to maximise the success of your business.
To locate Accredited Partners in your area,
click here.