ReckonOnline / Help / Accounts Hosted Support
 

 

Accounts Hosted Support

Please find support resources for Accounts Hosted (previously known as QuickBooks Hosted) in the tabs below.

 

Adding new users & products


If you require additional user accounts, simply purchase the required number of additional licences. To add services or accounts please visit the Reckon Online Management Centre (ROMC).
Instructions for existing Reckon Online users >
Instructions for users purchasing products for other users > 

Expert Consultants


Reckon Accredited Partners are Reckon product specialist in your local area. The software experts we recommend you consult to satisfy the specific needs of your business.

Reckon Accredited Partners provide installation, training, bookkeeping and accounting support for Accounts Hosted. Experts can analyse your needs and requirements as well as provide ongoing Reckon software support and training to promote your business growth.

Using a Reckon Accredited Partner is a great way to ensure your Reckon software is set up to maximise the success of your business.

Locate a Reckon Accredited Partner in your area >

Getting Started

First time users

Buying an online product for the first time is simple.
How to buy online >
Activate/register your Hosted product purchased in-store > 

Connection Basics -  QuickBooks Hosted Standard and Premium

QuickBooks Hosted Standard

Prior to first using the QuickBooks Hosted Standard Service on a PC, you need to download and run an infrastructure compatibility check.
Download and run Reckon Infrastructure Compatibility Check >

QuickBooks Hosted Premium

Prior to first using the QuickBooks Hosted Premium Service, follow the steps outlined in the relevant guide below to enable interaction with the service’s Citrix technology:

User guides

Account management

The Reckon Online Manage Your Account portal allows you to carry out many tasks, such as changing passwords and adding additional users. Our Guide has step-by-step instructions if you need assistance.

Reckon Online Manage Your Account Guide >

Upgrade guides

The following documents will assist you if you are upgrading your data to QuickBooks Hosted 2012/13 from an earlier version of QuickBooks:


QuickBooks Hosted FAQs

Where can I find support information for QuickBooks Hosted?

QuickBooks Hosted - Getting Started has a range of resources, including:

  • How to set up your PC, MAC, iPad or Android device to use QuickBooks Hosted
  • User guides and upgrades notes
  • How to for using advanced features

How do I activate my QuickBooks Hosted product purchased in-store?

If you purchased a Reckon Online product in-store, you can activate and register your licence online. Simply visit the and use your Installation Key Code (IKC) which is found on the front of the CD sleeve contained in your product box.

What are theSystem requirements to be able to use QuickBooks Hosted?

QuickBooks Hosted is accessible from any PC running Windows XP SP3, Windows 8 and Server 2012, Windows 7 SP1 or Vista SP2 and has Microsoft .net Framework 3.5 installed. If you are using Windows XP SP2 you will need to run the below patch.
Download patch >
System requirements >

 

When I attempt to login, I receive an error advising me that I am using an incorrect username or password

  1. Make sure you have “QBi\” before your user number (ie “QBi\1234567-1)
  2. Secondly, login usernames are always 7 digits in length, you may have to add zeros to the front of your login number. (ie your number is 1234-1 then you will need to change to QBi\0001234-1)

Knowledge base

Please visit our knowledge base to browse all frequently asked questions. Alternatively, download the QuickBooks fact sheets
QuickBooks Hosted Premium fact sheet >

 

How to videos

We have also developed a number of "How to" videos to help with the installation and usage of QuickBooks on Mac products such as the iPad.
Watch video >


How to buy online as a first-time user

  1. Choose the Reckon Online product most suited to your needs.
  2. Complete your registration and payment. You will need to provide personal details for accounts purposes and have your credit card ready. Payments can be made with Amex, Visa and Mastercard.To buy online now, click here.
  3. Access your account. You will receive the product login URL, a Customer ID and PIN once you have made a purchase so you can access the Reckon Online Management Centre (ROMC)

 

Are you an existing Reckon Online user?

Setting up:

  1. Choose the new product you want to purchase from the Reckon Online website
  2. Access your account in the Reckon Online Management Centre (ROMC). You will need your Customer ID and PIN
  3. Choose “Manage Users (add product/service)” from menu on right hand side of screen
  4. Select the service you want to add to your account and complete your payment details. You will also be able to set security measures against roles and manage passwords

Please note: If you have forgotten your login details for the ROMC follow the prompts to have them emailed to you.

Are you an Accountant, Bookkeeper or existing Reckon Online user wanting to purchase a product for another user?

It’s easy to purchase new products or add users to your products. Just follow these steps:

  1. Access your account. You will need your Customer ID and PIN to access the Reckon Online Management Centre
  2. Choose "add user" from menu on right hand side of screen
  3. Select the product/service from the drop down menu
  4. Complete the user and payment details. You will also be able to set security measures against roles and manage passwords

Please note: If you have forgotten your login details for the ROMC follow the prompts to have them emailed to you.


Activate your Hosted product purchased in-store

If you purchased a product that is available through the Reckon Online environment in-store, you can activate and register your licence online:

  • Follow the activation instructions found in the box. For example, to activate QuickBooks Hosted simply open your internet browser, go to the ROMC
  • Click on ‘Activate Your Product’ and use your Installation Key Code (IKC) which is found on the front of the CD sleeve contained in your product box